You’ve had your Pre-Delivery Inspection, learned all you need to know about the Tarion warranty and moved into your new home! Now it’s time to get familiar with your neighbours, concierge and most importantly, the building management.

Property Manager

The role of the property manager is to manage the day-to-day operation of your condominium. Your property manager is your go-to if there are any in-suite construction deficiencies or any maintenance issues relating to your home.

They’re directly responsible for the maintenance, appearance and upkeep of all the common elements and general items, including landscaping/grounds maintenance, operations, and renovations and housekeeping of common areas.

Property management also works closely with the Board of Directors to prepare budgets, collect maintenance fees and attend meetings. They’re responsible for ensuring that everything runs smoothly and to enforce rules as directed by the Board.

Property Maintenance Staff

The property manager will retain maintenance personnel who will generally be on site from 8:00 a.m. to 4:00 p.m., Monday to Friday. They are responsible for the day-to-day operation of the common element systems and will also tend to minor tasks such as replacing light bulbs and moving the garbage bins out of the loading area for pick up. There will also be cleaning staff who are responsible for cleaning public areas such as the lobby and corridors.


A uniformed concierge is located in the lobby, and is normally contracted to be on-site either full-time or part-time, seven days a week. The concierge reports to the property manager and all inquiries relating to any common elements should be brought to his/her attention when the manager is not on site.

The concierge monitors the building’s video cameras and will notify the Police or Fire Department should there be a concern.

For specifics pertaining to your Condominium regarding Security/ Concierge and Property Management, please refer to your Condominium Documents and Disclosure Statement.

Keep coming back to the blog as we share more on What to Expect When Youre Expecting Your First Condo!